Use four plain-language states
Travel systems often use short service codes, but the most useful question for a passenger is simpler: has the responsible provider accepted the request for this exact flight?
- Requested: the information was submitted, but no acceptance has been received.
- Confirmed: the responsible provider has accepted the request for the stated itinerary.
- More information needed: assessment is paused until details are supplied.
- Declined or unavailable: the provider has said it cannot accept or deliver the request.
Confirmation still has boundaries
A confirmed airport-assistance request describes an arranged service; it is not a guarantee against delay or operational change. It also does not include personal care unless the provider explicitly says so.
Keep the confirmation reference, request details, and the airline's contact route together. If the itinerary changes, request a fresh check for every affected segment.
Ask a precise follow-up question
Instead of asking whether a note is visible, ask whether the operating airline has accepted the specific service for the named passenger and flight. For equipment or animals, include the specifications on which the decision was based.