A young traveller with a backpack beside a protective shield

Core service

Unaccompanied Minors

Unaccompanied-minor rules vary by age, airline, route, connection, and operating carrier. We compare the applicable rules, help the family prepare the booking and handover details, and identify questions that need written airline confirmation before travel.

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The operating airline and relevant authorities make the final acceptance decision.

Typical situations we can assess

Best for

Families arranging a child's first solo journey
Guardians comparing airlines with different age rules
Journeys involving a connection, codeshare, or international border

Common scenarios

A child needs the airline's formal unaccompanied-minor service
A young traveller may fly alone without the formal service but needs a clear plan
Departure and arrival guardians need to understand handover requirements

What we do

Check published age, route, connection, and operating-carrier rules
Compare realistic flight options around the child's circumstances
Prepare a checklist for booking, consent documents, contacts, and handover
Submit or help coordinate the service request when this is included in the agreed scope
Record airline responses and flag anything that remains unconfirmed

Clear roles at every step

Who is responsible for what?

AeroAssist plans and coordinates the journey. The requester supplies and approves the facts, while the airline and airport retain control of acceptance and service delivery.

AeroAssist

Curates, books, and coordinates

Curated itinerary offer
Provide a curated offer with itinerary choices from airlines whose published capabilities and conditions of carriage are compatible with the stated request.
2
Airline-ready reservation request
Once the requester selects an itinerary and authorises booking, AeroAssist:
- makes the reservation with the selected airline, within the agreed service scope;
- requests the relevant airline or airport services intended to meet the requester's stated needs;
- provides the airline with the information it requires, in the format and through the channel the airline specifies;
- coordinates with the airline on solutions for possible exceptions to standard policy or other travel-acceptance constraints, and communicates any additional requirements or airline service fees.
Acceptance, payment, and documents
Obtain and communicate the airline's confirmation that it has accepted the reservation, process payment for tickets and ancillary services on the airline's behalf, and deliver the valid electronic tickets, payment receipts, and reservation confirmation to the client.
“On the Go” assistance
Provide support for rebooking the entire journey and rearranging the associated assistance and ancillary services when a service interruption or flight irregularity occurs.
Post-trip claims assistance
Support claims involving denied boarding for passengers; refused carriage for animals or special items; long delays; and damaged or delayed baggage.

Support specific to this service

Independent comparison of published airline rules
A practical preparation and document checklist
Booking-configuration guidance and confirmation tracking
Plain-language explanations for departure and arrival guardians

AeroAssist records submitted requests, tracks their status, and communicates provider decisions. A reservation note or service request is not confirmed until the airline or responsible provider accepts it. Rebooking, ancillary services, and claims support remain subject to availability, provider rules, supporting evidence, and any applicable charges.

Airline & airport

Decides, confirms, and delivers

The operating airline and its airport providers retain final control over acceptance, operational decisions, and delivery of confirmed services.

The formal unaccompanied-minor service when accepted and paid for
Carrier-defined check-in, handover, escort, and release procedures
Operational supervision during the journey within the airline's service terms
Final acceptance of the child on the booked flight

Requester

Provides, checks, and approves

You provide complete and accurate information, review the curated choices, authorise the selected itinerary, and meet document, payment, and response deadlines.

Child's full name, date of birth, nationality, and passport details when relevant
Full itinerary, including every operating airline and flight number
Names, contacts, and identification details for departure and arrival guardians
Any consent, custody, visa, or border documents required for the journey
Relevant medical or support information that the airline specifically asks for

Related support

A clear next step

Need help with unaccompanied minors?

Give us the route and the traveller’s circumstances. We will help turn the questions into a practical next step.

Start a request