Start a request

Contact

Choose the quickest route to the right help.

New case, existing case, or agency partnership—start in the place designed for that conversation.

Get in touch

What would you like help with?

This keeps personal travel information in the appropriate workflow instead of a general inbox.

01

New travel request

Share the passenger, route, date, and support needs through our guided request form.

Start a request
02

Existing client

Use the client portal to review case updates and see the next information needed.

Go to client login
03

Agency partnership

Travel agencies can use AeroAssist to add a calm specialist layer for complex passenger cases.

See the agency workspace

AeroAssist is not an emergency service. For immediate safety, medical, airport, or disruption support, contact the relevant emergency service, operating airline, or airport directly.