A service dog beside an airline carrier and document check

Specialised service

Pet & Service-Animal Travel

Animal travel depends on the country, route, operating airline, animal, role, carrier, and documents. We organise the research and questions, help prepare the airline request, and set out the sequence of veterinary, border, and transport checks without treating any one approval as approval for the whole journey.

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The operating airline and relevant authorities make the final acceptance decision.

Typical situations we can assess

Best for

Pet owners comparing in-cabin and hold options
Passengers travelling with a trained service animal
International journeys with veterinary or border-document requirements

Common scenarios

A small pet may qualify for in-cabin transport on one carrier but not another
A service animal needs airline approval and destination-entry review
A connecting itinerary involves several operators or animal-handling rules

What we do

Check published airline, route, and connection restrictions
Create a document and deadline checklist for the proposed journey
Review carrier or crate dimensions against published requirements
Help prepare the airline request and record its status
Flag questions for a veterinarian, border authority, or specialist animal shipper

Clear roles at every step

Who is responsible for what?

AeroAssist plans and coordinates the journey. The requester supplies and approves the facts, while the airline and airport retain control of acceptance and service delivery.

AeroAssist

Curates, books, and coordinates

Curated itinerary offer
Provide a curated offer with itinerary choices from airlines whose published capabilities and conditions of carriage are compatible with the stated request.
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Airline-ready reservation request
Once the requester selects an itinerary and authorises booking, AeroAssist:
- makes the reservation with the selected airline, within the agreed service scope;
- requests the relevant airline or airport services intended to meet the requester's stated needs;
- provides the airline with the information it requires, in the format and through the channel the airline specifies;
- coordinates with the airline on solutions for possible exceptions to standard policy or other travel-acceptance constraints, and communicates any additional requirements or airline service fees.
Acceptance, payment, and documents
Obtain and communicate the airline's confirmation that it has accepted the reservation, process payment for tickets and ancillary services on the airline's behalf, and deliver the valid electronic tickets, payment receipts, and reservation confirmation to the client.
“On the Go” assistance
Provide support for rebooking the entire journey and rearranging the associated assistance and ancillary services when a service interruption or flight irregularity occurs.
Post-trip claims assistance
Support claims involving denied boarding for passengers; refused carriage for animals or special items; long delays; and damaged or delayed baggage.

Support specific to this service

Route and airline policy comparison
A sequenced preparation and document checklist
Request coordination within the agreed scope
Clear separation of airline, veterinary, and border-authority requirements

AeroAssist records submitted requests, tracks their status, and communicates provider decisions. A reservation note or service request is not confirmed until the airline or responsible provider accepts it. Rebooking, ancillary services, and claims support remain subject to availability, provider rules, supporting evidence, and any applicable charges.

Airline & airport

Decides, confirms, and delivers

The operating airline and its airport providers retain final control over acceptance, operational decisions, and delivery of confirmed services.

Final acceptance and reservation of animal space
Carrier-specific transport conditions and operational handling
Assessment of service-animal documentation under applicable rules
Day-of-travel acceptance after document, animal, and carrier checks

Requester

Provides, checks, and approves

You provide complete and accurate information, review the curated choices, authorise the selected itinerary, and meet document, payment, and response deadlines.

Animal species, breed, age, weight, and role
Carrier or crate dimensions and total travel weight
Origin, destination, transit points, dates, and every operating airline
Vaccination, microchip, health, training, and import documents as applicable
Veterinarian and local-authority advice for the exact journey

Related support

A clear next step

Need help with pet & service-animal travel?

Give us the route and the traveller’s circumstances. We will help turn the questions into a practical next step.

Start a request