Request & intake
Tell us who is travelling, the proposed journey, and what support matters.
- Share the route, dates, passenger needs, and any existing booking.
- We identify missing facts before policy research begins.
How it works
A visible process from first question to travel day.
Every case is different, but the method stays clear: understand the traveller, test the journey against the rules, and show what is confirmed.
Six clear stages
You can always see what happens next.
Some cases stop after advice; others continue through coordination and pre-departure checks. Your agreed scope will make that clear.
Policy & airline assessment
We review the rules that apply to the route and operating carrier.
- We compare relevant airlines and flag route, aircraft, or connection constraints.
- Published information is treated as guidance until the responsible provider confirms.
Options & advisory
You receive practical options, trade-offs, and the questions still needing answers.
- Recommendations distinguish requirements from preferences.
- Risks and limitations are stated plainly before a booking decision.
Booking coordination
We help configure the chosen journey and submit agreed assistance requests.
- Passenger and equipment details are checked for consistency.
- Every request is labelled requested, confirmed, declined, or awaiting response.
Pre-departure checks
We bring confirmations, documents, contacts, and travel-day actions together.
- You receive a final checklist tailored to the itinerary.
- Unconfirmed items are highlighted rather than presented as settled.
Travel-day support
Where included in your service, we help you interpret changes and find the right contact.
- The airline and airport remain responsible for operational decisions.
- Emergency, medical, and safety matters must go directly to the appropriate service.
Working together
What you can expect—and what we need from you.
From AeroAssist
- A clearly defined scope before chargeable work begins
- Plain-language research and practical options
- Visible request and confirmation status
- Honest limitations and unresolved questions
- A documented summary you can use on travel day
From you
- Accurate passenger, journey, and equipment information
- Prompt answers when a provider asks for more detail
- Relevant documents by the stated deadline
- Notice of any flight, passenger, or equipment change
- Final review of the travel plan before departure
A clear next step
Have a complex case? Let’s find out what’s possible.
Tell us what the traveller needs. We will help you understand the practical options and airline requirements.