Families sending children alone
Understand age rules, handovers, documents, and the exact service the operating airline is prepared to confirm.
Relevant supportWho we help
For travellers who fall outside the standard script.
Air travel systems are built around an ‘average’ passenger. We focus on the people whose journey needs more care, more detail, or a different plan.
People first
The need can be visible, invisible, temporary, or simply unusual.
We begin with what the traveller can manage, what matters to them, and what each provider must know.
Seniors, relatives & carers
Build a manageable itinerary with clear roles for relatives, companions, airports, and airlines.
Relevant supportWheelchair users
Prepare precise mobility and equipment details so the airline can assess and confirm the request.
Relevant supportPassengers with sensory impairments
Plan navigation, communication, boarding, and connections around visual or hearing needs.
Relevant supportNeurodivergent passengers & families
Turn individual communication, sensory, and sequence needs into a realistic preparation plan.
Relevant supportPet & service-animal handlers
Coordinate airline, veterinary, and border requirements without confusing one approval for another.
Relevant supportMusicians, athletes & specialist travellers
Compare practical transport options for fragile, valuable, or unusually sized equipment.
Relevant supportCare & support organisations
Give coordinators a documented plan and clear confirmation status for more complex journeys.
Relevant supportA respectful intake
You should not need to speak in airline codes.
Describe the journey in your own words. AeroAssist turns that information into the functional details an airline or airport can assess, while keeping the traveller’s dignity at the centre.
How we frame a request- What the traveller can manageWalking, stairs, transfers, communication, and care.
- What the journey requiresConnections, equipment, documents, and handovers.
- What must be confirmedEvery airline, airport, and authority decision still open.
A clear next step
Have a complex case? Let’s find out what’s possible.
Tell us what the traveller needs. We will help you understand the practical options and airline requirements.