Rules you can rely on
We trace the airline conditions, document requirements, and acceptance limits that matter for the exact journey.
Our services
Specialised support for air travel that needs extra care.
AeroAssist focuses on the passenger, the route, and the operating airline’s actual requirements—not generic flight booking.
Expert flight advice
A route is suitable only when the whole journey works.
We look beyond the shortest flight to operating carriers, connections, equipment, services, documents, and the decisions that still need confirmation.
Support at each critical moment
Confidence before booking, in the plan, and on the go.
The visuals below reflect the three kinds of work that run through every AeroAssist case.
Options compared around the traveller
Itineraries are assessed for connections, operating carriers, assistance capability, and practical handovers—not price alone.
A calmer response when plans change
When disruption affects a complex case, we help reorganise the journey, related services, and the questions that need fresh confirmation.
Choose your support
Start with the traveller’s most important need.
Each service page explains the practical assessment, the information required, and which decisions remain with the airline or airport.
Unaccompanied Minors
Route and airline guidance for children travelling without a parent or guardian.
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Senior Travel & Mobility Support
A calmer travel plan for older passengers who may need more time, guidance, or coordinated assistance.
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Reduced-Mobility Assistance
Detailed planning for wheelchair users and passengers who need formal airport mobility assistance.
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Visual & Hearing Support
Communication and airport-assistance planning for passengers with visual or hearing impairments.
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Cognitive & Invisible Disabilities
Individual travel planning for autism, anxiety, dementia, and other non-visible support needs.
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Extra Seat & Size-Specific Travel
Discreet guidance on extra seats, seat dimensions, restraints, and airline-specific booking rules.
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Pet & Service-Animal Travel
Route-specific planning for pets and trained service animals in the cabin or hold.
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Musical Instruments & Equipment
Practical planning for instruments, sports equipment, and fragile or unusually sized items.
View serviceA clear next step
Have a complex case? Let’s find out what’s possible.
Tell us what the traveller needs. We will help you understand the practical options and airline requirements.