Describe both the passenger and the equipment
An assistance request should explain what the passenger can manage: distance, stairs, transfers, and movement through the aircraft aisle. Separately, the airline needs accurate information about the wheelchair or scooter.
A model name alone may not be enough. Record dimensions in the configuration used for loading, total weight, detachable parts, folding instructions, and safe handling or lifting points.
Battery chemistry changes the questions
Airline teams may ask whether a battery is spillable, non-spillable, dry, or lithium-ion. For lithium batteries, they may also need watt-hours and confirmation of whether the battery is securely attached or removable.
- Photograph the battery label and equipment data plate.
- Record voltage and amp-hours if watt-hours are not printed.
- Explain how power is isolated and any controller is protected.
- Carry manufacturer instructions when the mechanism is not obvious.
Recheck the operating aircraft
Cargo-door and hold dimensions differ, and an aircraft change can affect what is physically loadable. Ask the operating airline to assess the equipment for the exact itinerary and retain its response.
On travel day, arrive within the airline's advised time and discuss when the chair will be handed over and returned. Local airport staff deliver the operational service, so the experience can vary even after advance confirmation.