Unaccompanied Minors
Route and airline guidance for children travelling without a parent or guardian.
View serviceSpecialist flight assistance
Air travel support for passengers with extra needs.
We navigate airline policies, special services, and complex cases so you and your loved ones can travel with a clearer, calmer plan.
Clear advice. Honest limits. No promise an airline cannot keep.
Specialist services
Support built around the traveller.
Choose the kind of help that fits the journey. Each service starts with the passenger’s real needs, then works through the rules that can affect the route.
Senior Travel & Mobility Support
A calmer travel plan for older passengers who may need more time, guidance, or coordinated assistance.
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Reduced-Mobility Assistance
Detailed planning for wheelchair users and passengers who need formal airport mobility assistance.
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Visual & Hearing Support
Communication and airport-assistance planning for passengers with visual or hearing impairments.
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Cognitive & Invisible Disabilities
Individual travel planning for autism, anxiety, dementia, and other non-visible support needs.
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Extra Seat & Size-Specific Travel
Discreet guidance on extra seats, seat dimensions, restraints, and airline-specific booking rules.
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Pet & Service-Animal Travel
Route-specific planning for pets and trained service animals in the cabin or hold.
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Musical Instruments & Equipment
Practical planning for instruments, sports equipment, and fragile or unusually sized items.
View serviceWho we help
Air travel should work for more than the average passenger.
We support families, seniors, disabled travellers, carers, animal handlers, and people travelling with valuable or unusual equipment—without making the person feel like a problem to solve.
See everyone we support01
Families sending children alone
Understand age rules, handovers, documents, and the exact service the operating airline is prepared to confirm.
02Seniors, relatives & carers
Build a manageable itinerary with clear roles for relatives, companions, airports, and airlines.
03Wheelchair users
Prepare precise mobility and equipment details so the airline can assess and confirm the request.
04Passengers with sensory impairments
Plan navigation, communication, boarding, and connections around visual or hearing needs.
A calmer process
From a complex question to a clear travel plan.
You do not need to know every airline code or policy. Start with the traveller and the journey; we help organise what happens next.
Step 01Request & intake
Tell us who is travelling, the proposed journey, and what support matters.
Step 02Policy & airline assessment
We review the rules that apply to the route and operating carrier.
Step 03Options & advisory
You receive practical options, trade-offs, and the questions still needing answers.
Why AeroAssist
Calm expertise, with the boundaries made clear.
Complex travel works better when expectations are practical, every responsibility is visible, and a request is never confused with confirmation.
Policy-level expertise
We look beyond a generic assistance request to the route, carrier, equipment, documents, and practical handovers.
A multi-airline view
When you have options, we compare what different airlines actually publish instead of defaulting to a single carrier.
Safety and dignity first
The traveller’s needs are described clearly and respectfully, with realistic boundaries rather than vague promises.
Support across the journey
From early questions to pre-departure checks, every open item and confirmation stays visible.
We will not promise what an airline or airport cannot deliver.
Good to know
Straight answers before you start.
A few of the questions families and travellers ask most often.
What does AeroAssist help with?
We research airline rules, compare workable options, organise passenger and equipment details, and coordinate agreed requests. We focus on journeys involving special assistance or unusual requirements rather than ordinary flight search alone.
Can you guarantee that an airline will accept my request?
No. We can present the case clearly and track the response, but the operating airline, airport provider, and relevant authorities make the final decisions. We will always distinguish a submitted request from a confirmed service.
Do you provide medical or legal advice?
No. We can identify where medical clearance, consent, immigration, or legal documents may be relevant, but qualified clinicians and official authorities must advise and decide on those matters.
How early should I contact you?
As early as practical, especially for animals, powered mobility equipment, medical clearance, complex connections, or children travelling alone. Short-notice cases can still be assessed, but options and response time may be limited.
Practical guides
Understand the rules before the airport.
Short, plain-language explanations of the details that often decide whether a special travel arrangement works.
How unaccompanied-minor service really works
A practical guide to age bands, handovers, connections, and the confirmations families should obtain before travel.
Read guideWheelchairs, batteries, and the details airlines need
The measurements, battery information, and handling notes that make a mobility-assistance request easier to assess.
Read guidePet or service animal? Why the distinction matters
Pets and trained service animals follow different processes, but both require route-specific checks.
Read guideRequested is not confirmed: reading assistance status clearly
A simple way to track airline assistance without mistaking a submitted request for a guaranteed service.
Read guideA clear next step
Have a complex case? Let’s find out what’s possible.
Tell us what the traveller needs. We will help you understand the practical options and airline requirements.